We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page.
Who we are
Personal information submitted through this website is collected by Oxfordshire Sexual Health Service, part of Oxford University Hospitals NHS Foundation Trust. Oxford University Hospitals NHS Foundation Trust is the Data Controller who determines the purposes and means of processing personal data further information about how the hospital processes data can be found in the hospital Privacy Notice.
If you have any questions about how your data is processed or the information contained within this Privacy Notice contact us at OutreachEnquiries@ouh.nhs.uk or our Data Protection Officer at email@example.com
What we collect
For C-Cards, the following information is collected and stored:
- Date of birth
- For under 16s:
- Fraser Competency reviewed & safeguarding needs assessed?
- Gender (with option prefer not to say)
- First half of postcode
- Sexual orientation (with option prefer not to say)
- Ethnicity (with option prefer not to say)
- Optional - security question and answer
Name and full postcode are not recorded so there is no identifying information. You can check your account details by contacting a C Card Site and providing your C Card ID.
In accordance with ICO guidance about data for under 13 year olds, parental consent is not required because the Safety C-Card is a "preventive or counselling service".
For Condoms by Post and C-Card registrations sent out by post we will ask for:
- Street address
- Optional email address
- Phone number (in case we need to contact you about the order)
We may ask you if you would like to participate in feedback surveys about this service. We will seek your consent to do this and you can opt-out at any time once consent has been given by contacting us at OutreachEnquiries@ouh.nhs.uk
We may collect the following information from general enquiries
- your name
- your contact details such as email address, phone number, street address
- specific enquiry details
- your computer's IP address.
Why we collect this information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- to be able to respond to your contact
- to provide services tailored to your needs
- for public health reporting
Lawful basis for processing your information
Data provided by you is processed in compliance with the UK General Data Protection Regulation (UK GDPR) 2018.
Article 6(1)(a) the data subject has given consent to the processing of his and or her personal data for one or more specified purposes.
Where there is a requirement to process “Special Category” data it is processed under:
Article 9(2)(h) processing is necessary for the purposes of preventative medicine.
How long we keep this information
C-Card data is stored until a C Card holder reaches the age of 25 years.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information we collect online.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- if you have previously supplied personal data
- if you have previously agreed to us processing your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
If you have a complaint you can contact the Oxfordshire Sexual Health Service at OutreachEnquiries@ouh.nhs.uk or the Information Commissioner's Office (ICO) which is the data privacy supervisory authority in the UK.
Under the UK GDPR, you have a number of specific rights with regard to your personal information:
- Right of access – if you want to know if we are storing or processing any personal data about you, you can contact us to find out.
If this is the case, you may find out what purpose it is being stored for and request a copy of your data by contacting us. Your data will be supplied as soon as is practical in a CSV (comma separated value) file format which can be opened as a simple text file or as a spreadsheet.
There is no charge for making a request or for the electronic data file, but if the number and frequency of requests is unreasonable we may charge an admin fee.
- Right to correction - if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
- Right to erasure – if you want to remove your personal data from our records, you can request this by contacting us. We will remove the data as far as it is practically within our power, and where we are not legally obliged to retain it.
- Right to object – if you no longer want us to process your data you can request this by contacting us.
- Right to complain - if you are unhappy with how we are managing your personal data, you can make a complaint to us directly OutreachEnquiries@ouh.nhs.uk, to our Data Protection Officer at firstname.lastname@example.org or to the Information Commissioner's Office (ICO).
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